PRODUCTS Veeco Europe Company Profile Contact Us European Events INVESTORS SPM PROBES
HOME
Customer support
Training courses
Service programs
Extended warranties
CUSTOMER SUPPORT
VIRTUAL LAB
REQUEST INFO
GO
GO
NANOVATIONS
Veeco European Newsletter
Seeing at the Nanoscale IV
Service programs
 

                




We would like to draw your attention to the importance of regular maintenance and servicing to keep your instrument working and in first class condition for many years. Therefore, we are pleased to be able to offer you a wide selection of service programs listed below.


Ensure your metrology instrument is in peak condition with one of
Veecoís service programs


BRONZE


SILVER


GOLD


PLATINUM


A.
Routine preventative maintenance visit carried out in accordance with laid down work instructions.

B. Telephone Support. 

C. No spare parts or consumables are included, however a 20% discount will be given off Veeco List Price for all spare parts used during the duration of this contract.

Note: 
Consumables are charged at Veeco List Price




A.
BRONZE +

B. A service fault call-out: Average response time 24hrs during covered hours.
All travel and associated expenses are included.

 


A.
SILVER +

B. All defective parts will be either replaced or repaired at no cost.

 


A.
GOLD +

B. Unlimited service fault call-outs including associated travel time and expenses.

C. One day applications training including associated travel time and expenses (non applicable to DEKTAK products).

D. All spare parts used during the PM and the service fault call-out visits will be replaced at no cost. Consumables are charged at  Veeco list price.


BRONZE
PREMIUM


SILVER
PREMIUM


GOLD
PREMIUM

 


BRONZE
+


One day on site user training. This training will be performed following the PM, during the same visit.

 


SILVER +

One day on site user training. This training will be performed following the PM, during the same visit.

 


GOLD +
 

One day on site user training. This training will be performed following the PM, during the same visit.


Best effort to provide customers with loan parts in the event of any faulty items having to be sent to the USA for repair.


Our European Probe centre
E-mail Technical probe questions
 
E-mail Sales related



 United Kingdom

Clive Nottingham
+44 (0) 1954 233 900

 


 France

RafaŽl Barbattini
+33 (0) 1 64 59 35 20

 


 Germany
Kurt Pildner
+49 621 842 100



Download pdf file




All Contents © 2005 Veeco Instruments. All Rights Reserved. Made by Eurelis